At Faust Wild, we are committed to providing you with high-quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Return Policy
If you receive a defective or damaged product, you may request a return within 1-3 days of receiving your order. To initiate a return, please contact us at [email protected] with your order details, including your name, order number, and a description of the issue.
Returned products must be in their original condition and packaging. We will arrange for a pickup or provide instructions on how to return the item to us.
2. Refund Policy
Refunds will only be processed for items that are returned due to defects or damage upon arrival. Since we offer Cash on Delivery (COD) as the payment method, the refund will be issued in cash at the time of pickup once the return has been verified.
Refunds will be processed within 1-3 days of receiving and inspecting the returned item. Please note that the refund will only cover the price of the product and does not include delivery fees.
3. Non-Returnable Items
Certain items, such as those that have been used or altered, are not eligible for return. Please ensure that you check your products carefully upon delivery to ensure they are to your satisfaction.
4. Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the item following the return policy and place a new order.
5. Contact Us
If you have any questions or need assistance with your return or refund, please reach out to us at [email protected].